tk999 ceo Privacy Policy

Introduction and Applicability

tk999 ceo is an online gaming and betting platform operated for users in Bangladesh. This privacy policy ("Policy") applies to the tk999 ceo website, mobile application, and any digital services provided.

By registering an account on our platform, logging in, or using any of our services, you are considered to have agreed to the terms of this Policy. This Policy is an integral part of tk999 ceo's Terms and Conditions and both documents must be read together.

Data Collection

tk999 ceo collects the information listed below from you. This information is collected in two ways — information you provide directly, and information collected automatically through your use of the platform.

2.1 Information You Provide

You provide the following information during account registration, verification, and use of services:

• Full name and date of birth
• Mobile number and email address
• National ID or passport number (for identity verification)
• bKash, Nagad, or Rocket account details (for transaction purposes)
• Any information provided when seeking support via live chat or email

2.2 Automatically Collected Information

When you access the platform, certain information is collected automatically, such as:

• IP address and device type
• Browser name and version
• Time spent on the platform and details of pages visited
• Betting history, transaction records, and session data
• Data collected through cookies and similar technologies (see Section 6 for details)

Purpose of Data Use

Collected information is used only for specific and lawful purposes. tk999 ceo does not use your information for unnecessary or unauthorised purposes under any circumstances.

• Account Management: To handle registration, OTP verification, password recovery, and account security.
• Identity Verification: To prevent fraud and ensure that a user operates only one account.
• Financial Transactions: To process deposits and withdrawals and to maintain the related records.
• Customer Support: To respond to your complaints or queries and to assist with resolving issues.
• Service Improvement: To analyse user experience and improve the quality of the platform.
• Security: To detect and prevent suspicious activity and to maintain SSL-encrypted connections.
• Notifications: To send important account-related updates and relevant offer information (you may opt out of notifications at any time).

Data Storage and Security

tk999 ceo has adopted modern technical measures to keep your information secure. All data is transmitted through SSL (Secure Sockets Layer) encryption, making it unreadable to third parties.

4.1 Retention Period

All information is retained for as long as your account is active. Even after account closure, financial transaction records may be retained for a defined period, as this is necessary for fraud investigation and auditing.

4.2 Security Methods

• SSL encryption — on all data transmissions
• Two-Factor Authentication (2FA / OTP)
• Restricted access controls — only authorised staff can view data
• Regular security audits and vulnerability testing
• Server-level firewall and intrusion detection systems

Sharing Information with Third Parties

tk999 ceo does not sell your personal information or share it with third parties for advertising purposes. However, in the limited circumstances below, sharing certain information may be necessary:

5.1 Service Providers

Payment processors (bKash, Nagad, Rocket), game providers, and technology service providers receive only the minimum information necessary to carry out their specific functions. All such parties operate under strict confidentiality agreements and may not use the information they receive for any other purpose.

5.2 Legal Obligations

Information may be provided in order to comply with a valid order or directive from a competent court or law enforcement authority. In such circumstances, we will make every lawful effort to notify you in advance.

5.3 Business Restructuring

In the event of a merger, acquisition, or asset transfer, user information may be transferred. In such cases, the new controlling authority will be required to maintain the same standard of privacy protection.

Cookies and Tracking Technology

The tk999 ceo website uses cookies and similar technologies, which store small data files in your browser. These are used to improve service quality and make your experience easier.

6.1 Types of Cookies

• Essential Cookies: Keeping login sessions active and maintaining security tokens — disabling these will prevent the platform from functioning properly.
• Functional Cookies: To remember language preferences, display settings, and other personalised preferences.
• Analytics Cookies: To identify page usage and errors in order to improve the platform.

6.2 Cookie Controls

Cookies other than essential ones can be disabled from your browser settings. However, disabling certain cookies may mean that not all platform features are available to you.

User Rights

As a user of tk999 ceo, you have the following rights regarding your personal information:

• Right to Access: The right to know what information is stored in your account and to request a copy of it.
• Right to Correction: The right to request correction of inaccurate or incomplete information.
• Right to Deletion: The right to request deletion of your information in certain circumstances (for example, after closing your account), though some information may need to be retained due to legal obligations.
• Right to Restrict Processing: The right to request that your information not be used for specific purposes.
• Right to Withdraw from Notifications: The right to stop receiving marketing messages at any time.

To exercise any of the above rights, please contact the support team. As part of the Responsible Gaming Policy, you retain full control over your information and account.

Account Closure and Data Deletion

If you wish to permanently close your account on tk999 ceo, please contact the support team. When processing an account closure request:

• Any pending withdrawals or bonuses must be settled first.
• After the account is closed, your personal information will be securely deleted within a defined period.
• However, financial transaction records, information required for fraud investigations, and data subject to legal obligations will be retained for a set period.

After account closure, you will no longer be able to log in, and restrictions may apply to creating a new account with the same details.

Privacy of Minors

tk999 ceo strictly prohibits use of the platform by anyone under the age of 21. We do not actively collect information from minors and do not knowingly allow any minor to operate an account.

Although age verification measures are in place at the time of account registration, if a minor is found to have created an account by concealing their age, that account will be closed immediately and all associated information will be deleted.

Changes to This Policy

tk999 ceo reserves the right to update this privacy policy from time to time as needed. If any significant changes are made to the policy:

• The updated version will be published on this page of the website.
• The "Last Updated" date at the top of the policy will be changed.
• If the changes are significant, a notification may be sent to your registered mobile number or email.

Continued use of the platform after any changes will be considered as your agreement to the revised policy. You are therefore advised to check this page regularly. You can also find answers to common service-related questions in the FAQ section.

Contact

If you have any questions, complaints, or data-related requests regarding this privacy policy, please contact the tk999 ceo support team. Our support team provides service in both Bengali and English, seven days a week, 24 hours a day.

Replies to requests sent by email are generally provided within a business day. For urgent matters, live chat is the fastest option.